Effective Date: 7 June 2026
This Commercial Policy applies exclusively to the sale of physical printed books offered by Shhalaj Publishing House through its websites and authorised sales channels.
Unless expressly stated otherwise, this policy does not apply to:
There is no minimum order value for the purchase of physical printed books.
Books may be offered either at their Standard Price or at a Promotional Price.
Standard-priced books are eligible for Order Value Discounts, Loyalty Point Earnings, and Loyalty Point Redemption.
Promotional-priced books are not eligible for Order Value Discounts, Loyalty Point Earnings, or Loyalty Point Redemption unless expressly stated otherwise.
Order Value Discounts apply only to eligible Standard-Priced Books after Loyalty Point redemption has been deducted.
| Eligible Book Value | Discount |
|---|---|
| Below ₹2,500 | 0% |
| ₹2,500 – ₹4,999 | 5% |
| ₹5,000 – ₹9,999 | 10% |
| ₹10,000 – ₹24,999 | 15% |
| ₹25,000 – ₹49,999 | 20% |
| ₹50,000 – ₹99,999 | 25% |
| ₹1,00,000 – ₹1,99,999 | 30% |
| ₹2,00,000 and above | 35% |
Discount slabs may be revised from time to time.
Customers who successfully register an account and verify their email address may receive a one-time Welcome Loyalty Bonus of ₹50 in Loyalty Points.
The Welcome Loyalty Bonus:
Customers may maintain only one active customer account unless expressly authorised by Shhalaj Publishing House.
Multiple accounts created for the purpose of obtaining additional Welcome Loyalty Bonuses, discounts, promotional benefits, or other advantages may be merged, suspended, terminated, or adjusted at the discretion of Shhalaj Publishing House.
Customers earn Loyalty Points on eligible Standard-Priced Books at the rate of 5% of the Gross Value of eligible books.
1 Loyalty Point = ₹1.
Loyalty Points may be earned and redeemed up to two decimal places.
Loyalty Points are credited upon successful dispatch of the order.
Loyalty Points are not earned on:
Loyalty Points may be redeemed only against eligible Standard-Priced Books.
Loyalty Points cannot be redeemed against:
If the available Loyalty Point balance exceeds the value of eligible books in an order, only the amount required shall be redeemed and the remaining balance shall continue to remain available for future purchases.
Loyalty Points do not expire and shall remain available for redemption unless they are redeemed, adjusted, reversed, cancelled, forfeited, or otherwise removed in accordance with this Commercial Policy.
If a customer account is closed, terminated, deleted, suspended, or otherwise ceases to exist, any remaining Loyalty Points associated with that account may be forfeited and removed without compensation.
Loyalty Points have no cash value and cannot be withdrawn, transferred, sold, assigned, gifted, pledged, exchanged for cash, or otherwise converted into any monetary payment.
Loyalty Points may only be redeemed in accordance with this Commercial Policy.
Shhalaj Publishing House reserves the right to correct Loyalty Point balances affected by fraud, abuse, duplicate accounts, technical errors, unauthorised activity, system malfunction, or other irregular conduct.
All physical printed book orders are subject to Order Processing, Packing & Forwarding Charges equal to:
These charges are calculated before discounts, loyalty redemption, or promotional adjustments and are not eligible for Loyalty Point redemption.
Orders are processed on an advance-payment basis and are normally dispatched only after full payment has been received.
Domestic orders within India may be placed directly through the website.
International orders may require a separate quotation and advance payment before dispatch.
Returns or replacements may be accepted for:
Returns are generally not accepted for change of mind, ordering errors, content preferences, or damage occurring after delivery.
If an ordered item becomes unavailable before dispatch, the item may be cancelled and the corresponding payment refunded or adjusted.
Shhalaj Publishing House reserves the right to suspend, reverse, adjust, cancel, or withhold discounts, loyalty points, orders, promotional benefits, or customer accounts in cases involving fraud, abuse, misrepresentation, technical errors, duplicate transactions, or other irregular activity.
Shhalaj Publishing House reserves the right to interpret, administer, amend, suspend, or withdraw any provision of this Commercial Policy at its sole discretion.
All decisions relating to discounts, loyalty points, promotional pricing, returns, replacements, refunds, quotations, dispatches, and related matters shall be final.
For commercial enquiries, please contact:
support@shhalaj.com
Shhalaj supports aspiring and established authors through thoughtful publishing, educational guidance and long-term knowledge ecosystems.
Whether you are working on your first manuscript or continuing a lifelong writing journey, your work deserves meaningful publishing support.
